The Frustration of the Unknown: How Cronulla Pools keeps you in the loop every step of the way!
Building a pool is an exciting time —one that should be filled with anticipation and joy, not frustration and confusion. But too often, clients like you, tell us about past experiences where they felt completely in the dark, unsure of what was happening on their site, when the next stage would begin, or even who to call for an update.
At Cronulla Pools, we do things a little differently. We know that connection and communication are just as important as craftsmanship. From the moment you engage with us, we ensure that you have full visibility and confidence in your pool project—every step of the way.
Introducing the Cronulla Pools Connection Pack
The foundation of a great client experience starts with understanding. That’s why, before a shovel even touches the ground, we take the time to go through our Connection Pack with you. This isn’t just a bunch of paperwork—it’s our commitment to getting to know you, your lifestyle, and your expectations.
We dive into details like:
How you prefer to communicate (Are you a ‘give me all the details’ person, or just want high-level updates?)
Your expectations on timing and progress updates
Your must-haves and deal-breakers
When we truly understand what’s important to you, we can deliver a pool-building experience that feels effortless, transparent, and enjoyable.
24/7 Access to Your Project
We’ve heard the horror stories—clients chasing builders for updates, unanswered emails, and weeks of radio silence. That’s why we’ve invested in Buildertrend, a project management platform that gives you real-time access to everything happening on your site.
With Buildertrend, you can:
Track progress in real time – Log in anytime to see what’s happening on-site.
View schedules and upcoming milestones – Know exactly what’s next in your build timeline.
Access photos and daily logs – See visual updates as your pool takes shape.
Communicate directly with your project manager – No more waiting on returned calls or emails.
This means no more guesswork. No more wondering, “What’s happening with my pool?” or “Why hasn’t anyone been on-site this week?” You’ll have full transparency, empowering you with the information you need—when you need it.
A Dedicated Project Manager—Your Go-To Person
Unlike some pool companies where you’re left chasing different contacts for different updates, when you build with Cronulla Pools, you’re assigned your own dedicated project manager.
Your project manager is your single point of contact throughout the entire process. They’ll be: ✔ Your guide through the construction journey ✔ Your problem solver if challenges arise ✔ Your direct line of communication for any questions, concerns, or updates
This ensures a seamless, stress-free experience where you always know who to call, and more importantly, you never feel like just another job on the list.
Why We Prioritise Communication
For us, building pools isn’t just about construction—it’s about creating a space where your family will make memories for years to come. That’s why we treat every client relationship with care, respect, and transparency.
Our commitment to connection means you’ll always feel informed, supported, and excited about your investment—not left in the dark.
Because at Cronulla Pools, we’re not just building pools—we’re building trust.
